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Import & data bug

Bug Reports

Hi Luke,

I’ve had the beta TestFlight app version for the past few days. Not sure if there’s a difference, but I updated to the public release version this morning, and just recently found an issue where calendar (import) sync events were repeated daily.

I deleted the app from my phone and reinstalled, then logged back in. When I did, the data (events) from the past two days disappeared. Along with that, much of my settings seem to have reset.

There are still repeat external calendar events, even though settings shows them no longer synced (I didn’t do that myself)

These are not huge issues since there weren’t any important events needed that were lost, I can delete these repeat external calendar events, and change my settings back. But if there is an easy, quick way that you’re able to recover my account back to where it was, that would be great. The issue happened about 20 minutes ago.

I was going to try to use the built in “back up & restore” option, but as far as I can see you need to have manually created a backup to restore from, which I haven’t.

Kind regards,

James

Posted by James ·
Status: Completed8 comments

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Comments8

  • Luke M

    Team•

    Feb 27

    Terribly sorry to hear about this glitch James. I’m looking into this as my top priority right now. I can certainly manually restore your account data back to any point in time in the last 7 days, so no worries about that, but I’m going to do an investigation first to make sure I don’t make matters worse and to try to figure out what went wrong here and whether its just a weird beta→ prod glitch or if this failure mechanism could affect other users.

    Thanks for your patience and report, I’ll get back to you asap (within the hour or sooner)

    • James

      •

      Feb 27

      Sounds good. Thanks for your help.

      • Luke M

        Team•

        Feb 27

        Quick update: Your data all appears to be intact and recoverable from what I can see, settings, appointments etc—I’ll get back to you within the next 20 minutes with at least another copied account that you could sign into or something to get you back on your feet. In the meantime, one thing to try (it can’t really make anything worse): sign out, and sign back in, and let me know if that changes anything.

        • James

          •

          Feb 27

          Thanks. I just signed out and back in and nothing changed.

          • Luke M

            Team•

            Feb 27

            Gotcha, thanks for the confirmation

            • Luke M

              Team•

              Feb 27

              I signed into your account, and I’m seeing the color palettes and everything—maybe try deleting and reinstalling again? Worst case, I can restore your account otherwise a copy of itself, but so far, I can’t seem to figure out why it’s not showing up properly for you

  • James

    •

    Feb 27

    Just realizing it seems all of my saved templates, custom color palettes, color rules, and so on— all settings have been erased. Is it possible to restore these, as those things are a bit more important to me?

  • James

    •

    Feb 27