Lagging/freezing related to Calendar Sync
Hi,
I’m experiencing severe lag/freezing in the app right now. In the attached screen recording, I’m continuously scrolling/moving the screen—any moments where movement stops or slows are caused by the app lagging.
When I sign out, the lag disappears. When I sign back in the lag returns. I’ve also turned my phone off and back on, and deleted the app and reinstalled it. Still, when signed in the lag is there.
Best,
James
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Comments8
James
Feb 9
The lag seems to have gone away. However, a new bug has come up. Templates show “0 appointments”, but when I click “edit” you can see that there are in fact appointments/tasks within the template. It also doesn’t allow me Apply any templates to the current day. Pressing “apply” does nothing.
Thanks for your help.
Luke M
Feb 9
Thanks so much for reaching out James; the templates issue should be repaired and working within the next 10-20 minutes, it was a server issue, my fault. Thanks for your patience!
James
Feb 9
Thanks for the update. Not sure if you’re aware but calendar sync is experiencing a bug as well, which may be connected to the lag/freezing.
I noticed that when the lag went away, calendar sync had also turned off on its own. When I turned calendar sync back on, the lag was back.
Additionally, here is what my external calendar looks like synced up. For some reason, old recurring TimeFinder events (one’s that have been deleted long ago and no longer even show on TimeFinder), are showing up in the external calendar, duplicated many times.
Best,
James
Luke M
Feb 9
Oh jeez! When it rains it pours… I’ll fix this asap and make sure that the app cleans up this mess on its own. Sorry for the trouble James. On the bright side, your templates should be fine now. I’ll let you know when I have an update about the calendar sync situation.
Luke M
Feb 9
@James I’ve just rolled out what’s called an over-the-air patch that should (hopefully) (1) fix this issue, (2) clean up that mess in your calendar (safely), and (3) give me some more error reporting information if it continues to happen for some reason.
Unlike a regular App Store update, in order to ‘install’ this one, you just need to close and reopen the app once or twice, and it will ‘install’ itself in the background. You can verify that it has been installed by going to the Settings tab and scrolling to the bottom—you should see “v9.3.0 (2146) - Patch 1” like shown in this screenshot below.
After that, enable calendar sync again and let me know how it goes. Thanks immensely for your patience.
James
Feb 10
Hey, Luke. Thanks for trying to get this fixed.
First, I noticed that once the patch had installed, the lag was back (not as severely), but there’s a noticeable lag now— even without calendar sync enabled.
The calendar that I was previously synced to seems to be beyond fixable. It’s been unsynced, and still looks like the photo I shared (tons of duplicate events). It’s fine, since it was only used to mirror the TimeFinder calendar events.
I made a new calendar to sync to, and tried to enable sync, but it was taking so long, I exited the app. It was probably ~6+ minutes that it continually said it was syncing. I may give it another try at some point, but this feels similar to what it was doing before the patch— when I would sync the calendar, and the result on the external calendar became lots of duplicate old events.
When sync was working fine, it seemed to take under a minute for it to be enabled.
Hope something here is helpful.
Best,
James
James
Feb 10
Update: tried export again. Left it up for 15 minutes, while it continued to say “Exporting to calendar…”. Finally, closed the app. Reopened. Export wasn’t enabled.
Additionally, still a significant lag, despite no export enabled.
Best,
James
Luke M
Feb 10
I released a new update just now, 9.3.2; it should help. Please update and let me know. Thanks so much,
Luke