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Premium subscription bug

Bug Reports

I have a premium subscription, right now. Each time I close out the app and reopen it, when I try to use premium features again, the ad for premium pops up. Afterward, it will sometimes let me use it, sometimes not. I have to go to settings and press restore purchase each time. Then, when I exit the app and reopen it, it has the same bug all over again.

Posted by James ·
Status: Completed9 comments

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Comments9

  • Luke M changed status to Completed
    Team•

    Mar 24, 2025

    Pinned

    This should be fixed in 8.7.7, thank you!

    • James

      •

      Mar 24, 2025

      Seems good 👍

      • Luke M

        Team•

        Mar 24, 2025

        🙌🏻 Thanks for the confirmation James!

  • Rebecca C

    •

    Apr 19, 2025

    Luke I’m having a very similar problem. Premium features work ok on the Mac app, but on iOS “restore purchase” doesn’t work, it keeps bringing up the ad to buy premium, I can’t dismiss it by hitting the x in the top right, and if I hit “continue” it tells me I already have premium and then freezes with a waiting / loading symbol. This is v8.7.16

    • Luke M

      Team•

      Apr 19, 2025

      Send me a message from within the app (under Support & Feedback), that provides me important info to look into this. Happy to help!

  • Luke M

    Team•

    Mar 23, 2025

    hi there, thank you for reporting this issue, and I’m sorry to hear that you’ve experienced this problem. Another user reported this to me earlier today, and I’ve submitted a fix to the App Store and it is pending app review. It should be available within the next couple hours. I deeply regret the inconvenience and I appreciate your patience. Thank you, Luke

    • Luke M

      Team•

      Mar 23, 2025

      @James The new release 8.7.6 is now available on the App Store; please update and let me know if this fixes the issue. Thank you!

      • James

        •

        Mar 23, 2025

        Hey thanks for the quick response. So far, still the same, unfortunately

        • Luke M

          Team•

          Mar 24, 2025

          Hey James, thank you for letting me know. I apologize if you’ve done this already, but can you try hitting the restore purchase button at the top of the settings tab? And can you also let me know if you’ve tried this before? The bug fix I’ve released is not intended to restore the purchase for you, but rather, to make sure that it STAYS applied. Please advise, thank you so much.