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Update deleted all templates and custom settings

Bug Reports

Hi Luke! FYI, the recent update appears to have deleted all my templates as well as settings (e.g. color palettes, swipe behavior, notification tone, etc). Wanted to flag in case they’re recoverable/to avoid it happening in the future.

Posted by User ·
Status: Completed1 comment

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  • Luke M changed status to Completed
    Team•

    Apr 24

    Pinned

    I’m terribly sorry about this disruption! This is the first report I’ve had of an issue like this lately; something similar happened to someone a month ago, but I thought I fixed the root cause; perhaps not. Or perhaps I accidentally introduced a new issue in the latest update.

    Anyway, rest assured, your data is safe, the server keeps minute-by-minute backups. In fact, I’ve just gone ahead and done that—restoring your settings data back to the state it was before it got wiped out. Let me know if for some reason you don’t see it or if anything else is amiss.

    Thanks for reaching out and reporting this issue. I’ll dig into it and hopefully fix it for good. Thank you!